How to Submit a Support Ticket

Having IT issues can be frustrating and disruptive. Here’s how to get help from Valley Techlogic quickly and easily.

Option 1: Call Our Helpdesk

For the fastest help during business hours, call our main support line:

Phone: 209-357-3121
Hours: Monday–Friday, 8:00 AM – 5:00 PM

Your call will be answered by our Dispatcher, who will log your issue and route it to the appropriate technician for remote or on-site support, depending on what’s needed and whether the issue can be resolved over the phone or remotely.

Option 2: Email Our Support Team

You can also open a ticket by emailing our support queue:

Email: support@valleytechlogic.com

In your email, please include:

  • Your name and company
  • The best phone number to reach you
  • Device or system affected (computer name, app, website, etc.)
  • A brief description of the issue and when it started
  • Any error messages or screenshots, if available

A Dispatcher or Technician will follow up by phone or email to let you know whether the issue can be handled remotely or if we need to schedule an on-site visit.

What Happens Next

  • 1. Dispatcher logs your request. Whether you call or email, your issue is recorded in our ticketing system and assigned a priority.
  • 2. Technician reviews your issue. A Technician evaluates the information, determines whether it can be handled remotely, and reaches out if more details are needed.
  • 3. Remote or on-site support. If your internet and hardware are functioning properly, most issues can be resolved remotely. If not, we’ll schedule an on-site visit where appropriate.
  • 4. Ticket completion and recap. When the ticket is completed, a detailed report is generated. You’ll receive an email recap that includes the issue, Technician notes, the solution, and any follow-up recommendations.
  • 5. Follow-up communication. The Technician who worked on your request will also try to contact you by phone to explain what was done and discuss any next steps if needed.

When It’s an Emergency

If your issue is business-critical (systems down, widespread outage, or anything preventing your team from working), please call our main support line and let the Dispatcher know it’s an emergency. They will help connect you with a Technician or Service Manager who can assist as quickly as possible.